Finally, there is a glimmer of Hope !!!

I had been attempting to get switched over to prepaid electricity since the beginning of September. I had everything done that needed to be from my side from the deposit to the application and all I needed was a technician to come to my premises to do the 10 min switch over. I called daily and was dealing with a technician named Bruce that promised after every phone call that he would see me that day or the day after but never pitched !! Eventually I got a call from Hopewell and what a pleasure . He called on Wednesday and left his number and he arrived on Thursday as promised and not only that he was pleasant and had such a great attitude he actually managed to change my attitude towards the whole situation too. It took him 10 min and was an absolute pleasure throughout. He showed me exactly how to load a token and explained the home screen to me . I could not have asked for more as far as customer service satisfaction goes. So thank you Hope !!! I sincerely hope the right channels see this and give you a just reward for turning a very near complaint into a compliment !