faulty meter

my father and I have been struggling to get a city power technician sent through to us for the past 3 months, when we try to loan units, we are told that the keypad does not communicate with the main meter.. . On two occasions I went to City Power to report this problem, because logging a call through their call centre, after an agonizing long period of trying to get through to speak to a call centre agent, has proved pointless because they don't send a technician through to deal with the problem, based on the logged call. To get units loaded to my meter, on two occasions, .<br> <br> <br> The technicians that came on both occasions were the same persons who happened to not have an inkling on how to go about resolving the existing problem, all they did was load the units on the main meter in the street. On reporting the problem for the second time, the consultant who attended to me, promised me that this time they would send City Power employed technicians and not contractors as was the case before.