FAULTY ELECTRICITY METER -

I logged a call with City power this morning as my electricity meter is faulty and I cannot recharge, it gives me a Comms Failed error. I was assigned ref number CP ********** . A guy called me and I informed him that I was at work and will only be back at home at 6pm. I am without electricity and this guy just completed my query without anything being done to resolve my problem. I am without electricity and need a technician to check my meter and resolve the issue. **********