Electricity Pole Faulty

the most horrible customer service I've ever experienced.. The call center and city power turffontein consultant s are just occupying chairs for nothing. They don't care about their job whatsoever... Logged a call due to electricity fault 6 days later no one has come. The pole is spitting fire to a point that a wire full of fire fell on the ground and only two shops don't have electricity.. When we go to the office there's guys there that wants us to pay money.. Money for what? Nonsense, city power is ******* and I will report all of the people