Electricity meter box paid but no one has come yet to install the new one

I went to report the electricity box at City of Ekurhulen Germistion on the 7th March In the morning( Emergy Department) Reference *** Job no 16070***) I was charged R832 and the person who helped me by the energy department promised me that someone will come and install the new box on the 8th March. No has come or contacted me. This is a very poor service. If no one is coming to install this box by tomorrow the 10th March I want my money to be refunded back to my card. I have paid for the which not going to be done and no one wants to assist as promised. The service is sucks.