Electricity cable exploded, 2 full days without electricity. Poor service

Yesterday 8:40am, a cable on the electricity pole on our street exploded and the cable hangs very low, 4/5 houses on our street including ours doesn’t have electricity till now since the incident. I have logged the issue on their website, this is ref no: CPWEB***, on Twitter Citi Power yesterday said a team will be dispatched and till now we are still waiting, we have been calling their call centre follow up and failed to speak with any consultant imagine spending 56 min on a call with being helped, this morning I called again and was on the line for over 30min and still no one helped. We already did our Christmas shopping things in the refrigerator will spoil. They don’t care what happens the longer they take to fix this. We have children and been relying on cereal and bread and take aways for now, this is an expensive exercise buying airtime over and over without help. This morning we logged a new log for the same issue, this is the new ref no: CPWEB***. Still don’t know if we will be helped. We are experiencing more than load shedding. We didn’t go to work both me and husband because there’s no water and electricity at the same time. We are very frustrated and do not know what to do. HelloPeter please help us get help.