Disgusting service for matters not taken seriously

after having discovered that my tenant had bridged the electricity and meter was removed by city power, I personally went to the Booysens offices and paid the penalty and reconnection fee of which the finance dep. instructed the customer service dep. to dispatch a technician for a temporary connection meanwhile a new meter has been ordered and new meter to be installed Monday 14-Dec-15 of which none of the promised services has been done. I have called almost all departments at city power and no one can assist me. you can hardly get through the metering dep. ***/ *** / ***. the lines just rings and after holding on for long then someone picks it up and puts the phone down. why advise on a contact centre nr on your website when no one answers to service clients. we have been without electricity for almost a week and no one just cares. we receive sms to say matter resolved with *** & *** but yet no electricity has been restored. THIS IS DISGUSTING SERVICE WHEN YOU EXPLAIN TO PEOPLE THE URGENCY OF HAVING ELECTRICITY RESTORED ESPECIALLY WITH KIDS IN A HOUSE WITH NO ELECTRICITY BUT NO ONE CARES AT CITY POWER