CUSTOMER EXPERIENCE

I called the City of Johaneesburg on Monday as I am having issues as my electricity meter only shows error 30. I cant see how many units i have on my meter and have kept all the vouchers i have bought thus far. Every morning I wake up with no power and it comes on again after 7 am, I have had to throw away my food from my fridge. ON monday I logged a case and was told the tturn around time is 6 hours and someone would attend to my case. On Tuesday I made a follow up call and was told my case was closed as the maintance guys did not have access to my premises \which is a lie"as I left my keys with the security at the gate"