******** behavior

If I could give them a score it would be -1. City Power overcharged my account to the value of R 50 000. After 2 years of trying all avenues on numerous occasions to have the matter resolved,, I had no other choice but to pay the full amount (over and above my monthly invoices of course) as I was selling the property, which required an account clearance certificate.

Although they have finally admitted that it was an "admin error" (of course it was blamed on SAP), they have refused to pay me due to "being off line" for the last two months....

This behavior is ******** and I cannot hide my disgust with how tax paying citizens are being treated by this mess of an institution.