COMPALINT ABOUT AOD DEPT & PREPAID METER INSTALLATION

Yesterday I tried for over 4 hours to phone their credit control dept and prepaid meter installation dept,no success. I have sent numerous emails aswell. On Friday afternoon I went to City of Joburg ombudsman and City of Jhb Sandton and Randburg branch and Randburg prepaid dept,I still haven't got my issues sorted out which will result in me being disconnected again due to Paul Sandile Matshiqi drafting a totally unaffordable AOD ( acknowledgement of debt ) He never bothered to respond to any of my emails either. I lost my job that I had for 20 years and therefore fell in arrears with my utilty bill. I don't use much elctricty,around R 150 average per month yet the costs extra costs are ludicrouse. Over R 5 000 due to double disconnection fee in the same month without a pretermination notice which is *******..they kept on doing this. Madina at the legal dept says that I mujstn't use services that I can't afford.. She also did a previous AOD knowing that I was unemployed at the time , I told Jabu of the legal dept but they simply don't even sit with you and discuss reasonable payment options. Adding to this drama is the drastic overvaluation of a totally dilapidated proerty just to double the rates which also has not been resolved.

On 25th of September 2024 I app**** for a prepaid meter. APPLICATION NUMBER *** , apparently City Power hasn't allocated the payment and no one can sort this out either . Paul Sandile Matshiqi dealt with this,no response . I also refuse to pay thousands in bribe money to install the prepaid meter,then it would be done quickly..ask |" Ben" aka Mr Masaka KGOSHIADIRA ,TEL NUMBER ***!

I have had enough. My cell number is *** my whatsapps only number is *** Please can someone at City Power assist me with all these problems! Astrid