CityPower wrongful disconnection

On the 1st of October Citypower wrongfully disconnected our electricity. On arrival at home we found a notice stuck to our gate that contains the wrong account name and number, but with our address on it.<br> I logged a call the next morning. Ref nr ***<br> Today is the 5th and we are still without power. Surely when disconnecting someone wrongly they should make effort to reconnect as soon as possible. Made numerous phone calls to the accounts department that did not help.<br> After the 3rd or 4th call it was escalated but still no electricity.<br> <br> This is poor service delivery from Citypower and now my security at home is at risk as the backup battery on the alarm system has been depleted. <br> <br> This is unacceptable.<br>