Citypower incorrect electricity readings

<p>Every month i submit my readings with a photo to ********** then i recieve a reading captured sms with a reference but this is what happens after that, like for the month of may the submited reading was 88912 but when they send the readings to accounts someone changes it to 91112 they just add 1000KW beacuse they know someone has captured the readings incorrectly and have to refund me or credit me. this i found our from speaking to both departments which by the way blame each other,the accounts department tells me that capturing is suppose to send the picture with which they dont beacuse someone at capturing is entering a **** reading to balance their account although i send the pics every month i have a record of this month to month for two years now my average usage per month was 500KW now its 1000KW for no reason we even did the energy saving excersice at home its got to a point where i had to fire my domestic and now she can't afford to put her child in high school.. bill went from R1400/momth to R2500/month.. its such a shame and no matter what i try i just get the run around and reference numbers that mean nothing</p>