#CityPower Bad Customer Service

We lost power yesterday morning around 10am and I logged a ticket on the City Power website. Logged 3 in total because the first two got cancelled and I’m left confused as to why.. on the second one they had updated the ticket and said they confirmed with the “customers” that the supply is back, which “customers” because I never received a call from them? The third ticket is still open, hopefully picked up by someone actually willing to help.