City Powers Incompetence

Sandton City Power, Randburg City Power, Booysens City Power.. I'm desperate & have nowhere to go. In short, app**** for 1st Prepaid Meter July 2023. August Sandton told me to wait 10days & pay the quote they got for me. 01/09/2023 paid R1380 & advised execution in 2wks. This never happened, went back to Sandton, they then said now I've paid it's out of their hands & gave me no *** & to date never answered phone!. Went through Randburg, twice the tried to escalate my much delayed Prepaid Meter, wouldn't give me contact. Lots of emails & visits to city Councils & Region B for Albertville. In short, i've had no confirmed responses from anyone except a lady who department a year ago & saw my desperate emails, she escalated as very urgent, no name given, no response, nobody can tell me what happened to my R1380 paid! A short story because too much involved, been pushed from pillar to post investigating myself. After 6mths & no meter, no calls, don't know where my money is, i've had enough as had to keep paying estimated electricity bills as a Pensioner.. I have nowhere to turn & nobody to help me, so as far as i'm concerned, i feel i've fallen into a situation of my money is lost, & 6months of frustrating waiting & this has pushed me into debt.. NOT ACCEPTABLE