CITY POWERLESS

Contractors installing HEXING prepaid meters. I have yet to see a response from City Power for any of the complaints logged on HelloPeter. Firstly, contractors are rude and arrogant. Secondly, they are installers ONLY!!! Unable to troubleshoot and they get defensive when you ask a question as a customer - simple question such as “why am I only able to connect in the cottage on the property and not in the main house to recharge?” Because of the inconvenience and invading the privacy of a tenant??? Thirdly, the minute there’s an issue, the contractors start telling you about the next installation and that they will be late for that appointment. A suggestion - if installers are incentivised for a “successful installation” instead of just an installation, maybe they will ensure that it’s done properly and maybe they’ll move away from installing HEXING prepaid meters.