CITY POWER WONT RE-CONNECT US [& WE PAID ALL THAT IS DUE TO THEM]

We have been without electricity since Wednesday 4 Decembef 2024, due to our account being in arrears, it is worth noting that the account fees accumulated exponentially due to an underground pipe leakage that was unbeknownst to us, the staff at Thuso house was made aware of this but no action was taken to alleviate this load from us.

Nonetheless, my mother paid the required outstanding amount of just over R79 000 on Monday 9 December 2024 and upon presenting the POP a day later at Thuso House, she was promised that she would have electricity that day as she went to the offices in the morning. Needless to say, two City of Joburg employees arrived at our residence and fiddled with the meter box for all of ten minutes and departed from our residence with the electricity not restored. They did not return that day and we are still left in the dark to this day. When we call City Power we are given the run around, until our airtime runs out, leaving our issue unresolved. We went to City Power today (13 December 2024) and they promised that someone would come and reconnect us today and two city power employees were around the neighborhood and they left the neighborhood without reconnecting us.

We have paid the municipality all that is die to them, why is our issue not being treated with urgency? I sent the Councilor an email two days ago and he is yet to respond and assist. We have exhausted our options, and reaching out to you for your assistance and intervention is honestly our last hope. PLEASE HELP US HELLO PETER. PLEASE!