City Power uselessness

The worst experience ever! Logged a call yesterday at 14:35 because my prepaid box has error 30 and I can’t load voucher. I am without power completely only to be told at 2300 that the call was logged in the completely wrong area and it has been reassigned to the right area. Almost 24 hours since logging the call and escalating it myself I am told to just be patient someone will come out. Nobody can tell me when to expect someone or if the issue will even be resolved when someone comes out. The call gets closed as it’s “completed” which clearly it isn’t!