City power refusing to replace my prepaid meter box

I am very disgusted by the bad service from city power. I called the call center and logged a call regarding my faulty meter box on Monday the 18th of March 2019, i was given a ref number (CP ********** ) and told a technician would come and assist regarding the matter. Nothing happened and no one came until Wednesday morning at 5:15am when i received a text saying the call has been updated to completed. I find that very strange and surprising as to how it can be completed without anyone coming to solve the matter, and straight after that another text came in saying call in progress.

On Tuesday i called in to follow up on the call and was told it will be easier and quicker if i go directly to city power Booysens with the meter so they can replace it with a new meter box as the other city power branches in Roodepoort do not have stock of the meter boxes as times so Booysens as the head office would be able to assist me with the matter.

On Wednesday the 20th of March i then went to city power Booysens with the prepaid meter box to have it replaced as it is faulty and doesn't switch on and i cant put in electricity. The guy who assisted me told me that they cant help me with a new meter as they have to log another call for a technician to come out to my place and check the meter. I explained to him that i already logged a call on Monday and no one came for 3 days. I cant put electricity as the meter is faulty. He logged another call (CP ********** ) and until today no one has come and nothing has been done.

I find this service very disgusting and pathetic that i report a matter that needs to be attended to and take numerous follow ups including going to the centre itself but im still not helped.

City Power is really useless when it comes to customer service!