City Power prevents customers from seeing when issues will be resolved.

You are closing calls without fixing issues nor contacting the customer to verifty whether the issue is resolved or not. ITs great that you make your stats look good but it will never help you fix your operational problems. There is force majures that are not resolvable within the usual time period, but closing down something that provides me feedback to when I can expect a fix is unacceptable. If this continues I will escalate this higher than just social media feedback.