City Power poor backup support

- had a prepaid electrical meter installed in November 2022 an I am able to get recharge tokens online but when I went to see the council as they were still b8lling us as per normal, i was informed that I was to buy a physical token from a Pick and Pay outlet or other outlet and to bring the token to them as proof that the meter is online. I have been to Pick and Pay several times but they are unable to connect to my meter. - I am still able to purchase tokens online but I seem to struggle to upload them. - I have been trying all morning to contact them for assistance on their cell. Line *** as well as their landline *** and *** and they just don't answer