City Power - Please help!!

I logged a service request on Sunday 1 February 2026 as I was not able to load my prepaid meter with units. I was told a technician will be out within 24 hours. I received two sms's stating a technician was on site and the problem was resolved. No-one pitched up and I am still sitting without power since Saturday afternoon.

I called City Power and waited in the queue for 20 minutes. The call was dropped when it was my turn. I called again and waited 20 minutes until it was my turn and the call was dropped again.

I don't know what else to do.