City power lacks proper guidance

City power is honestly a joke How can you as a electricity provider not attend to calls for over a week ?????? I understand that due to loadshedding the technicians are very busy But my key concern is that when city power technicians take over a week to attend to a call that’s is clearly flagged as dangerous as it is related to a low voltage issue that is absolutely tragic However another issue is that city power outsources these so called “technicians” and what if one day there is an extremely dangerous situation ? Throughout this time waiting for City power I have been calling in every single day and the same thing is being said “we have escalated the matter” I get that the call centre cannot so much as they do not have contact with these technicians But does city power actually have a plan in place to deal with emergency situations or is their response the same ? “ we have escalated the issue” This is seriously a huge problem as no proper structure exists to ensure effective communication !!!!!