City Power ignoring the power outage at Braamfontein Substation; not keeping to ETRs; delayed and slow responses to customers

The Braamfontein substation have been having a problem that caused a power outage from Friday, 7 February 2025 to still ongoing outage today, 11 February 2025 and the City Power has been phoned from my side on Saturday, 8 February 2025 to make them aware of the issue and when I got through to the toll-free number, the lady that I spoke to had informed me that they had not released any update of the Braamfontein area yet but should soon. The Sunday night, 9 February 2025 by then more people had complained and then City Power posted only one update to say they became aware at that time and will send technicians to investigate. Yesterday, they posted another update stating they had fixed the broken cable at Smit Street and will do tests to switch on by 22:30 that night. The power never can back on and City Power do not keep people updated anymore after that they just keep posting that reply to day they are still testing and it's more two days of testing with all of my food going off and cannot afford to keep buying fast food everyday. Went is City Power do slow in fixing and responding to users on these power outages? It's the 5th day now and they are just reposting the same update posted over 7 hours ago and no ETR given. This is unacceptable to their customers who keep posting the higher cost of electricity supply but little to zero support when complaints are logged to their site or numbers.