City Power Ignores Assistance from January 11, 2021

Subsequent to my previous review of January 11, 2021, City Power is unable to assist yet again!!!

The technician had been deployed and insisted that the token for pre-paid electricity, which I could not load, was already consumes. How could it be consumed when I received an immediate error when I tried and failed to load in the first instance???????

The technician (Elias) asked what the amount was and on my reply (it was a low) amount, hev (Elias), sneered. I explained that it was all I could currently afford. I felt really embarrassed! Elias then requested I purchase another token to test, which I did. He had to bypass on the DB board so the electricity could be loaded, and again insisting that the previous voucher is 'used'.

I was adamant so he called the office. On my prepaid profile, the transaction I.r.o the 'faulty' token was not on record, yet I have the slip from the merchant as proof. Elias suggests I go back to the merchant, who do not refund for prepaid electricity anyway.

I contacted the merchant and was assisted by a very helpful and empathetic lady (Ivy), who advised that she would investigate, escalate and provide feedback. Ivy called a day later, advising that pm as per directive from City Power, I need to log a call with City Power for a technician to come out!!!!!!! That's just what I had done two days prior.

So going in circles - electricity token suspended somewhere in the cosmos and no response and or assistance from city power and it's the same case. I've forwarded over ten emails, hopefully until someone's Inbox is full and or becomes frustrated with receiving repetitive emails!