City Power get your acy together

Today our power went out at 12.30 this after noon my hubny phoned in and was given a ref no at 16ho phone again nothing phoned again 17.46 and again 18.30 and 21.25 and we are still sitting with no light its a disgrave tjat they ate so sloppy amd just dont gibe a dam my mother 98 years and if anything happenes to her or any one in our our area i will take legal steps get your act together and assist the community