City Power Disgusting Service

This is the most pathetic service I have ever received . REF *** No one knows what they are doing on top of the the rudeness that you receive as a paying customer is absolutely disgusting. I moved from normal residential electricity to a prepaid meter through City Power and this was installed in November 2019 .

To date I am still being billed for Electricity on a monthly basis all the consultants advise you is to pay everything except the electricity amount as if that solves the problem

I have made several visits to the actual physical building at Roodepoort City Hall .Everytime I go they advise that this query has been escalated. How can a query be escalated several times to the same Back office department with no one being responsible to resolve it . I have asked to be CC'd on the email which the manager Elise Kruger was going to forward , however I was advised that this is not possible . I asked to speak to her the last time I was there and she was not in . I have made several calls to the office 011- 761 -6021 . She is still not available and when you speak to a consultant they are rude and do not want to assist. I have also sent several emails to both *** and ***