JW
J W

1 reviews | Active since Mar 2023

21 Mar 2024, 11:09

CITY POWER DID NOT STICK TO THEIR PROMISE

I have been liaising with Mpho regarding my food claim I submitted quite some time ago. Infact I sent 2 and was ignored on thr first application.

See mail below I was NOT PAID

Mpho and I had several conversations and one of thrm.was that he promised to pay me by today of the food I had lost due power substations that burst and faults in Bryanston North. As per message below he says I will be paid. This was not the case I have not been paid and to promise a customer who needs to feed her children is unacceptable.

Good day Jenice

Attached kindly receive our acknowledgement letter for your attention. As per our discussion, the claim was sent to our Randburg SDC for investigation. We will try and obtain the report early next week to ensure that the claim is finalized soonest.

Kind regards

Mpho Maisha

City Power Johannesburg

40 Heronmere Road, Reuven, Johannesburg

0
Replies (2)
JW
J W's update22 Mar 2024, 11:07
Reviewer Update
This just occured now

Good day

Stating on record the Shane said he sent me the form but it was not sent. He refused to give me his bosses name and he refused to send me the email and told me to wait 5 minutes.

After we were about to put down the phone I heard Shane say in an angry voice " haai!".thinking I was not on the line.

As in "haai wena"

I am not happy I have been mistreated.

My rights remain reserved
JW
J W's update22 Mar 2024, 20:20
Reviewer Update
City power and their team have eventually agreed to pay my food that went off
Pity I have to wait 30 days for a refund, my children are hungry NOW. But thabks city power for listening.

I would appreciate an earlier refund