city power case CP ***

I have logged a call with city power because im unable to load electricity on my meter it says reject i get assigned a technician by the name of Xolani telling me i need to get my housing agent where i stay to open the box for me as i contact the agent she advised she is not in and that the city power agent should have a key to the box i then contact Xolani back he then tells me the agent got drama i should call his teamleader to explain he cannot assist with the call i logged and that my estate agent cannot open the box i then ask him isnt that supposed to be you calling your teamleader as you report under him this guy then tells me to stay without electricity and hangs up on me after 20min sends me a whatsapp with his teamleader number My question is how do you send out technicians to attend call which was logged to only communicate via phone this person did not pitch not only was he rude 2nd whose responsibility is it to carry necessary equipments when attending customer query the customer or city power might as well as give us the keys for the box Now im left to be with out electric not because idont purchase but because the provider is *********** team leader Mdu *** Agent xolani ***