City Power Call Centre always experiencing high call volume

<p>Yesterday there was a problem with our electric box/ danger box at Alexandra Boikhutsong flats corner 5th avenue i called City Power on ***and ********** immediatly after the accident happend but none of their call centre agent picked up the phone, i was on hold for 1 hour until i ran out of airtime, i logged a call on the internet reference CPWEB ********** and tried to call them again but there was still no answer even though on the website it state that the call centre is open 24 hours 7 days a week. We havent had power since yesterday until today and no one from City Power has contacted me, when i called the Johannesburg branch manager yesterday on ********** to find out from him if there is a problem at the call centre instead of giving me an answer he asked me where i got his number from yet his numbers are on the interenet. i find the city power service very poor and it shows that none of the employees at City Power care about the community to eveb pick up a phone. </p>