CITY POWER BOX CAUGHT ON FIRE LAST NIGHT AND STILL

MY CITY POWER BOX CAUGHT ON FIRE LAST NIGHT AND I TRIED CALLING THEM LAST NIGHT BUT THEY WERE TRANSFERING MY CALLS TO VARIOUS DEPARTMENTS AND STILL NO RESPONSE...THIS MORNING I WENT TO CITY POWER AND LODGED A COMPLAINT AND THEY GAVE ME A REFERENCE THEN 2 HOURS LATER STILL NO FEEDBACK THEN I WENT BACK TO THE CITY POWER OFFICE AT 13:00 AND THEY SAID TO ME THAT I SHOULD LODGE ANOTHER QUERY AS NO POWER IT WILL BE OF HIGH IMPORTANCE AND THEY WILL ATTEND TO IT I EVEN SPOKE TO THE AREA MANAGER AND EXLPAINED HIM THAT WE NEED POWER ASAP BECAUSE MY GRANNY IS SICK AND SHE NEEDS TO USE CERTAIN MACHINES TO HELP HER BREED AS SHE HAS A BREEDING PROBLEM...STILL NO RESPONSE FROM THEM TRIED CALLING THEM THERE IS NO ANSWER......REALLY REALLY NOT SATISFIED AS I HAVE NO ELECTRICITY AND MY GRANNY IS NOT WELL AND THE AREA MANAGER IS NOT INTRESTED