City Power at its Best

Far too often we get poor service from our utility providers, but this is not always the case. We had a Prepaid meter installed in August 2023 and the application was handled most efficiently and the meter was installed soon thereafter. What followed however were months of wrong billing on the meter that was removed. We had to make four trips to the Roodepoort Municipal Offices, wasting time and getting reference numbers that were never followed up, and the wrong billing continued. Someone suggested that we go to the City Power Randburg Offices at the Cnr Hans Schoeman &, Malibongwe Dr, and we did that on Monday this week. By Thursday, the problem was solved and we received a corrected Bill. I wish to thank the staff at City Power Randburg and particularly Ms. Nompumelelo (Lelo) Mashinini for her patience and diligence in resolving a matter that I think with need the Ombudsman and Lawyers, but she fixed it in a flash and did it properly. You deserve all five stars.