Call centre that never answers, online fault logging does not get followed up

Electricity cut off at my house late afternoon Monday 27th of November (Only house in area without electricity). After investigation I found the error at my meter stating "Breaker Disconnect", call was logged just before 8pm online after multiple efforts by telephone that lead to more than half an hour of ****py music and I voice over that tells me they are experiencing high call volumes (which is not toll free as I ran out of minutes waiting for someone to answer).

It's now almost 13 hours later, still no one answers at the call centre or follows up on the online logging. A perfect example for why everyone is so happy to pay their taxes and getting no service in return what so ever.