Call centre does not answer. They place you in a que so they don't have to work.

On This day 19 January 2026 at 10:11 I called *** to report a problem with my electricity. They gave an option to press 7 for a call back. Which I did. They missed called me using ***. I called the number waited 10 minutes to speak to the operator. Who then put me through to option 3 which I waited from 10:32 to just past 11:00. I waited over 35 minutes for them to drop my call. Airtime wasted and my problem is not sorted. Can someone from city power call me on ***. We have no power.