Beyond Pathetic!!! ?

Pathetic is an understatement for the service we receive from City Power. After spending over R300 on airtime to contact your contact centre with no luck and finally getting through after 2hrs, We reported a fault with our box 2days ago, we were told someone will be sent out within 6hours... We called back after 12 hours to follow up and couldn't get through once again ... After several attempts and still not getting through I went to the extend of driving to the City power offices where I was turned down by the gate and told that it's my job to stop a City Power truck outside the building and report the fault... Pathetic much ??? I stood and waited outside their building for more than 2 hours only to be turned down by every City Power truck I approached. We are currently out of electricity for 72 hours, I have a baby at home and I'm out of patience! This is my unresolved reference number logged 3days ago : CPWEB***