BEEN WITHOUT POWER SINCE 21/12/2015 AT 03:15 AM

I CALLED CITY POWER ON *** - DATE 21/12/2015 TIME -15:30 PM TO REPORT THAT THERE WAS POWER OUTAGE AT MY RESIDENTIAL AREA NOT ONLY MY HOUSE, I WAS GIVEN A REFERENCE NUMBER - CP10216 PROMISED A TURN AROUND TIME OF 4 HOURS. EVEN NOW ELECTRICITY HAS NOT BEEN RESTORED - I CALLED TODAY THE SAME NUMBER BUT THE GENTLEMEN WHO ASSISTED ME SEEMS TO BE LESS CONCERNED ABOUT MY CRY FOR ASSISTANCE - TELLING ME HE WILL TRY AND ESCALATE MY REFERENCE. ALL MY PERISHABLES - THIS IS VERY POOR SERVICE FROM CITY POWER.