Bad Service Unhelpful

Good day <br> <br> I have called the helpdesk today to be assisted with reconnection of my electricity , I bought a house and it hasn't been transfred to my name and the previose owner settled the account . but there where people in my property to discontinue my service although theres account is on a credit . the city is paid up in full . but Paul was giving so many excuses why he cannot help me the call was done at 25.08.2015 from *** 15:00 . I want someone can listen to that tape as all calls are recorded . and advice me if that's the service they give to their clients .