BAD SERVICE - NO ELECTRICITY

The Service im receiving is unacceptable from the call centre ********** , no answer on ********** and ********** .... I had a prepaid metering box installed last week friday, no job card was provided so i dont know who installed this, ref number below.... The card has not been activated for me to purchase electricity since Saturday 24th February its been over 3 days now and still i cannot buy electricity online or by spar in Ennerdale.

PLEASE CAN SOMEONE HELP ME, Because the 6 people, Joshua, LynN, LIZ in the department ********** , cannot help me.......

REF NUMBER: CPWEB ********** 53 Loam Street ext 14 Ennerdale Meter Number: ********** 95 CASHPOWER.