BAD SERVICE FROM CITY POWER

WE HAVE NORMAL POWERED ELECTRICITY AT OUR PREMISES AND THIS IS A ESTATE LATE PROPERTY. ON 15 AUGUST 2026 AT 23h47, I LOGGED A FAULT FOR OUR METER THAT IS FAULTY WHEREBY THE UNITS WERE NOT PAIRING. CITY POWER CAME TO THE PREMISES ON 16 AUGUST 2026 AND SAID THAT TJE METER IS FAULTY AND THAT IT HAD TO BE REPLACED, HOWEVER THE NEVER HAD THIS PARTICULAR UNIT ANYMORE AND SAID THAT WE MUST WAIT UNTIL THEUNIT REACHES 0 KILOWATTS OR ELSE WE ARD GOING TO LOSE WHATEVER UNITS WERE ON THERE. THIS I DID NOT UNDERSTAND AS THIS IS NOT A PREPAID METER. ANYWAY, WHEN WE REACH THE 0 KILOWATT READING, I THEN REQUESTED A BEW UNIT WITH CITY POWER ON 22 AUGUST 2026, 23 AUGUST 2026 AND 27 AUGUST 2026 AND TO DATE NOTHING HAS HAPPENED. I SPOKE TO THE COUNSELLOR WHO SAID HE WILL ESCALATE IT TO A CERTAIN FAZEL AND NOTHING TOO HAS HAPPENED WITH THE ESCALATION, HENCE; I REPORTED THE FAULT AGAIN ON 27 AUGUST 2026. TO TOP IT ALL THEYNDONT EVEN COME TO THE PREMISES TO DO ANY READINGS AND JUST WORK ON ESTIMATES, THUS THEY CHOSE TO SEND A BILL OF R10K PLUS