Bad Service Delivery

Over the last 2 months I have been sent from pillar to post to get correct meter readings on our bill. Every time I phone I get new advice without getting anywhere. Neither reference numbers nor doing exactly what they tell me to do helps. <br> A new meter has now been installed and it seems to be now my responsibility that this meter is reflected on my future bills, i.e. go to City Power and inform them that they (or one of their contractors) installed a new meter. At the same time overbilling (based on estimates of the old meter) over the last months is still not rectified.