Bad service

My meter box hasn't been working since Sunday, I called in and logged a query about this and even got a ref number. I was told that someone would be sent to take a look and that the turn around time is 6 hours. Today morning I called back to do follow up. I was informed that it has been escalated and someone would come. Just now I get an SMS saying that the query has been attended to and has been resolved but no one came and I'm still sitting with a meter box which is not working