Bad service and rude consultant in the call center

on the *** at 17:30 my electricity went off, I called city power call centre where I was given a reference number and was told that their turn around was between 1 - hours which I was happy with. At 22:30 two guys came to my house only to tell me that i don't have the key to open the meter box and they will come back with a temper code for my units meter as it had a sad face ,this guys never came back ,i then call again in the morning of the 13th at 4 am i called the call centre were i was told by a guy who sounded like i woke him up that the system was off line so he couldn't help and i must call back later .At 8:00 the morning of the 13th i spoke to a very rude guy by the name of Matlala who told me that my first reference number was closed and he cannot open it i have to open another one for him to help which i did and he told me that their turn around was between 1 - 4 hours ... at 13:45 i called again as I was now on the 6th hour and no one came to rescue me only to get through to Matlala again , cause i had spoken to him at 8 am i referred him to what he had advised me off with regards to the turnaround time and what do you know he was again rude to me and this he pla