Bad service

I have been without electricity since 24 Dec,called citypower several time and they put me on hold for longer than 10min each time that I even tried to log via website that's where I got a text this morning saying the log has been cancelled but they haven't fixed the problem. We had to throw away everything that's in the refrigerator. Call Log number *** and CPWEB934674 on Web. I am desperate cause I have a month old child.