bad service

Good day, we are not pleased as the service we get from city power, we have logged a call since Tuesday regarding our electric outage, today the city power technician came to look into the meter, he told us that he will never assist because he is scared of electric shock, he claimed to call one of the technicians who can assist but still we waited till this time theres no one came to our rescue, my house number is 2643 vlakfontein xt 3 kiasha park, my contact details are ********** 183, the reference number we received was ********** 345, please assist , weve got food that will go off soon in our refrigerators