Awaiting for a Technical for a faulty meter

I have a faulty meter number as I can't purchase electricity. Called City Power on the 1st of Sept 2020,was given a ref no and was advised that they will send a technician. I called since yesterday 2nd Sept and today the whole day no answer on all their contact. I was also advised to contact the regional manager for Randburg.. I sent him an email, called his office and cell phone number no success. This is really pathetic as they give us these useless divices that end up being faulty and they don't come to fix them the next thing they wil tell you you connected *******ly that time you stayed without electricity. THIS SERVICE IS REALLY NOT ACCEPTABLE!!!!