Appalling lack of service and care

We and two of our neighbours have been without power for 84 hours. Our original complaint was logged on City Power.mobi, and I have contacted the call centre numerous times a day. Each time the call centre agent tells me that they are escalating the matter. The matter has not been assigned to a technician. I feel helpless and out of options. I doubt that City Power could care less about customer concerns. There is no response, no update, no feedback.