ABSOLUTELY DISGUSTING SERVICE

<p>A few years ago when we had bad storms, our electrical pole was hit and it blew. A call was logged as we had no power at the time and as expected City Power showed up and upon the repair discovered that the wiring to my house was connected with the house opposite the road. This was then fixed and the wiring was split to be seperate as it should have been, at the same time as they were unable to connect the new cable to my meter they decided to run a live wire instead but laying it across my wall in my yard. We were then advised that they would send someone to make it safer and to have the wire installed properly. More than a year passed with nobody coming. Then the time came when they were digging up in all areas laying new piping or something like that and requested for us to allow them access into our property in order for them to lay the cabling correctly underground. My yard was dug up and the cable was safely secured. They drilled through my house wall to ensure that the cable would be connected to the meter properly which they did. When they tried to connect my prepaid meter to the main box they could not do this and decided to breach it. At that time they then advised that they would report the problem through to the office and get someone to come and do that connection. A good many months passed when someone came but this person also did not know how to connect the prepaid meter to the main box. He wrote the address on the prepaid, took a few photo's then left. To date nobody pitched up again and then a few days ago they decided to just cut off power to my house without so much as a warning or request. I have been trying since Wednesday evening (01/06/2016) to get the power back up. On the 02/06/2016 someone named Joe pitched up at my house and my son called me. I spoke to Joe and informed him of everything that happened (this was ref ***) and he advised that he would have to get permission from his team leader before he can put the power back on. When I checked back again in the evening of the 2nd, i was advised that the call had been closed as the matter was resolved. At this time I was really angry but decided not to take it out on the lady who was trying to help me. She then logged a new call *** and i was then advised that I would be at the back of the queue again but that she would escalate the matter. Today I called in again and fortunately for me Noktula answered the call. I was then advised that a technician was still not allocated to my call. I have no idea how long this matter will take but now I have to inconvenience family members as Noktula advised it better for me to do as she could not say how long they would take for City Power to restore the power to my house. At this point you feel so helpless because blowing a gasket doesn't help either they would just make me wait before they attended the matter. What else can be done?</p>