3 Days of Reporting a Fault and No Resolve

<p>It has been 3 days of reporting an electrical fault with City Power Jhb with no resolution. I was provided with reference number City ********** . It was closed without the fault being fixed. I have now being provided with another reference number: ********** 374 with a promise that the fault is being escalated. We have the elderly in the premises, children and food in the fridge. How is this possible that a fault can be ongoing for 3 days. I explained to them that the breaker unit at the main DB board is missing. Someone needs to come and fix this today. We are COLD, MISERABLE AND HAVE AN ASTHMA SUFFER.</p>