24 hours with no power - call centre useless

24 hours without power! What is the use of having a call centre for City Power - when staff who answer your calls (after having to wait 1/2 hour) probably because there is only one person manning the phones... are rude and don't have the information required to update you on the fault?<br> <br> Is the call centre just there for decoration purposes? How dare staff put the phone down on you?<br> <br> Surely its not difficult to get an estimate from the technicians and keep the public informed on a regular basis, without committing to a specific time. Would it be that difficult to give people feedback on the problem, how long you estimate it will take to repair (without any unforeseen circumstances) and update that information based on your feedback from the technicians. This at least would allow us to make arrangements in advance, such as putting food into the freezer, etc if we know we are in for 8/10 hours without power..<br> <br> It is simple customer service! Surely it wouldn't also be too much to expect that the person in the call centre, could start by apologising for the lack of service delivery and then give you feedback in as much detail as possible? The staff are SHOCKING! fire them!