Wrongful Power Disconnection

<p>On Thursday after work I got home to find that my electricity had been cut. I immediately called the city of Tshwane municipality to report my problem. Upon doing so the consultant told me that there was a power outage, having an electrical background I told her there is no way I'd have a power outage on my own living in a semi cluster to which she informed me a call has been logged and a contractor would be sent out to investigate between 8pm-11pm. I went to bed that night and woke up yesterday and still nothing had been done. I again phone the municipality and they checked my account again and informed me that my power should not have been cut because firstly I don't owe anything and secondly that the call logged the previous night by their call centre was incorrect. The call centre agent then said she would log a call for wrongful disconnection and that a technician would be on its way. I again went to work and when I returned last night my electricity was still off. I again called the municipality and I was then informed that since the incorrect log nothing has been completed, this really upset me and he informed me that he had escalated the fault and that someone would attend to it. I asked his name and he said Lehlohonolo and gave me a reference number he seemed more helpful and adequate. I say up waiting and waiting and no one came out to reconnect my power. I woke up this morning day 3 of this horrible ordeal and still no power my groceries in the free she for the month has perished and who knows what else has been lost to this inadequate service from Tshwane municipal. I now called again and spoke to a lady called Maria Letsoko whereby she informed me that there has been no escalation to this problem that THEY created and that she would log a call to her supervisor who will in turn escalate to the credit controller who then would despatch to a contractor and now I have to wait till 12pm on Saturday hoping that they will reconnect my power. I'm utterly disappointed at the lack of tshwanes urgency to solve a matter that they created and that I am punished because someone else didn't pay their water and lights bill I am utterly disgusted and appalled by the service. I didn't sign up for such appalling service and I am a tax paying citizen.</p>