Based on recent customer reviews, City of Tshwane Municipality is described by residents as a municipality in deep service distress. Prolonged electricity and water outages, disputed billing and unanswered correspondence dominate the feedback. Service Delivery & Staff Conduct (0.9) is the least damaging theme, helped by isolated praise for the Electricity Department, while Communication & Responsiveness (0.7) attracts the sharpest criticism from ratepayers across all regions.
Top Strengths:
- •Service Delivery & Staff Conduct: A small number of residents single out the Electricity Department and an employee named Eric Nematangari for going to sites personally and showing genuine care. These exceptions stand out sharply against widespread reports of rude consultants and absent bylaw enforcement.
TrustIndex
1.7
NPS Score
-87
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About City of Tshwane Municipality
What do customers say about City of Tshwane Municipality?
Based on recent customer reviews, City of Tshwane Municipality is described by residents as a municipality in deep service distress. Prolonged electricity and water outages, disputed billing and unanswered correspondence dominate the feedback. Service Delivery & Staff Conduct (0.9) is the least damaging theme, helped by isolated praise for the Electricity Department, while Communication & Responsiveness (0.7) attracts the sharpest criticism from ratepayers across all regions.
What is City of Tshwane Municipality's biggest strength?
City of Tshwane Municipality's biggest strength, according to Hellopeter's AI analysis, is Service Delivery & Staff Conduct. A small number of residents single out the Electricity Department and an employee named Eric Nematangari for going to sites personally and showing genuine care. These exceptions stand out sharply against widespread reports of rude consultants and absent bylaw enforcement.
What are the most common complaints about City of Tshwane Municipality?
The most common complaint about City of Tshwane Municipality, based on Hellopeter's AI analysis of recent customer reviews, is Processing Times & Turnaround. Customers consistently report outages lasting days to six weeks, Hammanskraal and Odi Mabopane without water for months, street lights unrepaired for years, and reconnections taking days despite the four hour promise advertised on e-Tshwane.
Is City of Tshwane Municipality trustworthy?
City of Tshwane Municipality has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 100 reviews in the last 12 months. Hellopeter has tracked City of Tshwane Municipality across 1,563 total reviews. How is the TrustIndex calculated? →
Recent reviews (100)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2017
City of tshwane municipality are *****ualent *******
The city of tshwane municipality ,refuge removal department are *****udlently *****ing mobey from residents,ice been complaining for more than 10 years,about money owed to me as a resident for being charged for refuge removal thay was not done,the fact that they refuse to credit my municipality *** is not right,they owe me this money ,when they strike,and during covid lock down,refuge removal was not done,so this us *****,they forced me that bill i gad to pay it or they will cut off my water and electricity,even during lockdown there was a huge price increase that was not publically published,no person could see their accounts,during that time!the city of tshwane municipality is ********** *******
1 reviews | Active since Aug 2017
City of tshwane municipality are *****ualent *******
The city of tshwane municipality ,refuge removal department are *****udlently *****ing mobey from residents,ice been complaining for more than 10 years,about money owed to me as a resident for being charged for refuge removal thay was not done,the fact that they refuse to credit my municipality *** is not right,they owe me this money ,when they strike,and during covid lock down,refuge removal was not done,so this us *****,they forced me that bill i gad to pay it or they will cut off my water and electricity,even during lockdown there was a huge price increase that was not publically published,no person could see their accounts,during that time!the city of tshwane municipality is ********** *******
1 reviews | Active since Aug 2017
Metro police is corruot
Tshwane municipality and tshwane metro police are *******,they allow businesses ftom residential areas like taungstreet 10, westpark,pretoria west,ward 3,to run their business when they are not allowed to use the residential property for business ,this income they generate from businesses and individuals is *******,uve been harrased more than 9years now by this vehicle repair business,this bul**** must stop the useless EFF and Anc ward councillors do o ****ol in the area on maintaining the area,this ******* Mayor must be fired,she is mishandling funds,and hijacking properties fur personal gain,she us manipulating the sestym
1 reviews | Active since Aug 2017
Metro police is corruot
Tshwane municipality and tshwane metro police are *******,they allow businesses ftom residential areas like taungstreet 10, westpark,pretoria west,ward 3,to run their business when they are not allowed to use the residential property for business ,this income they generate from businesses and individuals is *******,uve been harrased more than 9years now by this vehicle repair business,this bul**** must stop the useless EFF and Anc ward councillors do o ****ol in the area on maintaining the area,this ******* Mayor must be fired,she is mishandling funds,and hijacking properties fur personal gain,she us manipulating the sestym
1 reviews | Active since Sept 2024
Rude and Dismissal Customer Care Agent!
If there was 0 start I was going to rate it. I called in on Monday, 07/09/2026 to follow up on tickets Me and my neighbor logged on Sunday, 06/09/2026 due to Power failure. When I tell you the rudeness of the Agent who took my call, she was literally yawning and sighing on the phone while I'm on the phone like a very tired person. She did not bother to ask or at least "pretend" to care what was my problem was. Instead she said the ""Line" is to long as per my ticket number, Technician will come". Dismissing me just like that. What does "long line" have to do with me? I need service delivery from the municipality I pay literally every month with failure. "Long line" is not my problem, manage it COT. That's what we pay for. I literally told her that she's very rude to be doing that job and very dismissal towards me. Disgusted by how you treat Customers queries!!! Re name "Custome Care" line to the name that matches your Agents' attitude.
1 reviews | Active since Sept 2024
Rude and Dismissal Customer Care Agent!
If there was 0 start I was going to rate it. I called in on Monday, 07/09/2026 to follow up on tickets Me and my neighbor logged on Sunday, 06/09/2026 due to Power failure. When I tell you the rudeness of the Agent who took my call, she was literally yawning and sighing on the phone while I'm on the phone like a very tired person. She did not bother to ask or at least "pretend" to care what was my problem was. Instead she said the ""Line" is to long as per my ticket number, Technician will come". Dismissing me just like that. What does "long line" have to do with me? I need service delivery from the municipality I pay literally every month with failure. "Long line" is not my problem, manage it COT. That's what we pay for. I literally told her that she's very rude to be doing that job and very dismissal towards me. Disgusted by how you treat Customers queries!!! Re name "Custome Care" line to the name that matches your Agents' attitude.
1 reviews | Active since May 2017
Deposit refund - no feedback
No response or feedback regarding transfer deposit refund. Account cancelled and refund requested on 28 May 2026.NO communication since. Queried the status a number of times since but NO response at all to any of my queries.
1 reviews | Active since May 2017
Deposit refund - no feedback
No response or feedback regarding transfer deposit refund. Account cancelled and refund requested on 28 May 2026.NO communication since. Queried the status a number of times since but NO response at all to any of my queries.
1 reviews | Active since Mar 2013
Refusing to pay back money owed to me
They are refusing to pay my money back. I paid 6 months of utilities and rates and taxes when I sold my house, to bridge the the change of ownership. They are now refusing to pay me back the amount they owe me (amount from the date the new owner took over this bill.)
1 reviews | Active since Mar 2013
Refusing to pay back money owed to me
They are refusing to pay my money back. I paid 6 months of utilities and rates and taxes when I sold my house, to bridge the the change of ownership. They are now refusing to pay me back the amount they owe me (amount from the date the new owner took over this bill.)